Passport renewal application online....
Today Mr R, 88 years old, and I, applied for a renewal of his passport online. We had to apply for him and for Mrs R. He’d already downloaded the application form for himself, fill it up, save it as a .xml file. What we did: we registered his name, and got an authentication email, where we clicked on the link to activate the account. Hah, sounds simple, doesn’t it! This took about 2 hours. (“This ‘copy the letters and numbers in the image’…is that an ‘I’ or a ‘1’ ? Is that a zero or an ‘O’? Is that a J or an I?…and so it went.)